Privacy policy

Foreword

Set up in 1997, the company Alto International provides its clients with a wide range of language services, via its international network of language service providers.

In order to provide such services, Alto International is required to process personal data.

Alto International takes your privacy very seriously.

The present Privacy Policy has been drafted to inform you about the measures taken by Alto International in order to comply with personal data protection regulations in force.

1/ Scope of application

The present policy applies to all personal data processing carried out by Alto International regarding:

• Clients and prospective clients of Alto International, including their employees
• Internet users browsing the Website
• Service providers and suppliers of Alto International (with the exception of translators and interpreters, who should refer to the terms and conditions applicable to language service providers)

The different categories of people are defined below and collectively referred to as the “People concerned” or “You”.

2/ Why we collect your data and the legal basis for processing it

Alto International undertakes to collect and process your personal data in a fair and legal manner.

Alto International processes personal data for the following purposes:

• Responding to calls for tender
• Managing projects
• Managing and overseeing events
• Direct marketing and communication
• Recruitment and HR management
• Accounting purposes
• Managing service providers and suppliers
• Installing cookies and administrating networks
• Video surveillance

3/ What we collect

Alto International ensures it only collects personal data that is appropriate, relevant, not excessive and strictly necessary to fulfil a previously determined purpose.

Some of the personal data is collected directly from You via your interactions with Alto International (email, Website contact form, telephone, etc.).

However, data regarding Clients and Prospective Clients may in certain cases be collected from professional social media accounts, internet searches and direct conversations.

Alto International informs the People concerned the following types of personal data may be collected, in whole or in part, depending on the purpose identified and the category of people concerned:

• Identity:
  • Title, first name, surname, location
• Professional data:
  • Job title/position
  • Email address, postal address, and invoicing information
  • Phone number
• Data relating to events
  • Zoom reports for online events
  • Audio and video recordings, if applicable
• Data relating to communication and direct marketing 
• Data relating to services 

4/ Who we share this data with

Your personal data is only shared with employees authorised by Alto International to access such data.

Nevertheless, as part of the services it provides, Alto International may communicate your data to its partner translators and interpreters, as well as its subsidiary, Alto Asia, based in Hong Kong.

Furthermore, your data may be communicated to the Pelham Media Group to put you in touch with them and invite you to events.

Alto International may also share your personal data with third-party service providers, operating as subcontractors, to carry out IT services (IT hosting and maintenance services).

Third-party service providers only act upon Alto International’s orders and only have access to your personal data to carry out the duties identified when the data was collected.

These third-party service providers have signed contracts binding them to comply with the same security and confidentiality requirements as Alto International.

5/ How long we keep your data for

Alto International conserves your personal data only as long as it is strictly necessary to carry out the purposes for which they were collected and processed.

Alto International may however keep your personal data for longer in order to comply with legal requirements, in particular applicable statutes of limitations, or if it deems it useful in carrying out its services. In this case, the data is stored in secure archives.

Purpose	Data category	Retention period
Responding to calls for tender	All	10 years
Managing projects	All	Until the end of the business relationship
Audio and/or video recordings made during interpreting events	All	Until the service has been completed
Managing service providers	All	Until the end of the business relationship
Direct marketing and communication	Data relating to prospective clients/clients	3 years after the last active contact/3 years after the end of the business relationship
Network management	All	A few months after the employee has left the company
Deposit of Cookies	All	13 months
Administrative management of personnel	Professional record, Internal directories, Organisation charts, Individually attributed stationery and equipment, Calendars and professional projects, Internal communication	Until the employment contract comes to an end
Managing recruitment	All	Data of rejected candidates: 2 years after the refusal   Data of candidates hired: until the end of the contractual relationship
Career development	Data regarding individual appraisals and revenue generated per employee	Until the employment contract comes to an end
Training management	Data regarding training courses and providers	Until the employment contract comes to an end
Occupational health and safety	All	Until the employment contract comes to an end
General accounting purposes	All	10 years
Management and follow-up of Shareholders’ Meetings	Data relating to minutes of board meetings, other data	5 years
Video surveillance	All	1 month

 

6/ Security

Alto International undertakes to put in place the appropriate technical and organisational measures to ensure the protection, confidentiality and security of your personal data, in accordance with legal requirements, and in particular the laws and regulations covering personal data protection.

7/ Transferring data

In the event Alto International is required to share personal data with service providers based outside the European Union, Alto International guarantees the data will be transferred in a perfectly safe and secure manner.

In this situation, Alto International requires these service providers to take all technical and organisational measures to ensure an appropriate level of protection for your personal data, in accordance with regulations in force.

8/ Rights of People concerned

In accordance with legislation applicable to personal data protection, you have rights over the collection and use of your personal data.

Yours rights include:

• Right to be informed: You have the right to be informed in a concise, transparent, intelligible, easily accessible manner about the ways in which your personal data is used.
• Right of access: You have the right to obtain confirmation that your personal data has or has not been processed, and once they have been, to obtain access to said data or to a copy.
• Right of rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
• Right of erasure: You have the right to have personal data erased. This right, however, is not absolute, and Alto International may have legal or legitimate reasons to conserve your data.
• Right to restrict processing: This right makes it possible to restrict the use of your personal data if it is contested (accuracy of data, exercise of right to object, etc.).
• Right to data portability: You have a right to data portability, which allows you to obtain your personal data held by Alto International in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another service without Alto International hindering this process. This right only applies when the use of your personal data is based on your consent and the processing is carried out by automated means.
• Right to object: You have the right to object to the processing of your personal data at any time, for reasons due to your personal circumstances, when said processing is based on the legitimate interests of Alto International. However, Alto International can demonstrate compelling legitimate grounds for the processing. You have the right to object to the processing of your personal data for statistical or direct marketing purposes at any time. You can exercise this right by clicking on the “unsubscribe” link at the bottom of messages received such as newsletters, or by directly informing Alto International of your objection.
• Right to submit a claim to an authority: You have the right to contact the CNIL (the French data protection authority) to make a claim about the personal data protection practices in place at Alto International.
• Right to transmit instructions regarding the use of personal data after death: You have the right to give Alto International instructions about the use of your personal data after your death.

To exercise your rights, retract your consent to the use of your data as part of a phone survey or for any other question regarding this Policy, please contact the Personal Data department at Alto International:

• by post at the following address: ALTO INTERNATIONAL, Personal Data Department, 99 rue du Faubourg Saint-Martin, 75010 Paris, France
• or by email at: privacy@alto-international.com

9/ Changes to our Policy

Please note we may update or modify the present Policy. If it is revised, we will publish the changes on this page and in the places we deem appropriate, so you are aware of the information we collect, how we use it and, if applicable, in which circumstances we share it.

If the present Policy is modified, we will state the date at which it was updated to indicate when the changes came into effect. It is your responsibility to verify any updates to this Policy.

Last updated on: Monday 19 April 2021

Policy on Cookies and other trackers

When you visit the Alto International website, you are informed that cookies and other trackers may be installed on your browser software, in particular in order to provide you with an optimal experience on our website.

A “cookie” is a small file containing information, generally identified by a name, that can be sent to your browser by a website you visit and installed on your device (computer, mobile phone, tablet, etc.).

Your web browser will conserve the file for a certain amount of time and send it to the web server every time you come back to the website.

What type of cookies and other trackers are used and why?

Name of cookies	Type of cookies	Purpose	Retention period
_ga	Analytics	Used to distinguish users	13 months
_gid	Analytics	Used to distinguish users	24 hours
_gat	Analytics	Used to throttle request rate	1 minute
_dc_gtm_<property-id>	Analytics	Used to throttle request rate	1 minute
d	Technical	Required to initiate cookie banner interaction	12 months
_gac_<property-id>	Analytics	Contains campaign related information for the user	90 days
mc	Technical	Required to keep a trace of consent provided	12 months
__utma	Analytics	Used to distinguish users and sessions	13 months
__utmt	Analytics	Used to throttle request rate	10 minutes
__utmb	Analytics	Used to determine new sessions/visits	30 minutes
__utmc	Analytics	Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit	End of browser session
__utmz	Analytics	Stores the traffic source or campaign that explains how the user reached your site	6 months
__utmv	Analytics	Used to store visitor-level custom variable data	13 months

 

Setting your preferences

When you first visit the website, you are asked to define your cookies preferences. You may modify these preferences at any time by clicking on “More options” in the cookies banner.